The selection of and on-going relationship with your tenants is of vital importance to successful property management. Tenants with high credentials living in your property will give you peace of mind along with the best possible return on your investment. The selection of such tenants involves the following processes.
WIDE SPREAD MARKETING
It is a well-known fact that the further your advertising message reaches the more interest it will attract. This knowledge is reflected in our advertising campaign that allows for the vital opportunity to select the best possible tenants for your property.
- For Lease sign displayed on the property.
- Properties for lease brochure in our office.
- Internet listings.
In addition Dowling Real Estate Cessnock attracts many enquiries through the Yellow/White Pages as well as our in-office tenant database and our contacts in local organisations, multi-national companies and relocation consultants.
All prospective tenants are required to view the property with an agent either at a personal or open house viewing. During such viewings our agents take special note of the prospects comments and behaviour in your home as this is a vital part of our tenant profiling.
Our system for processing tenancy applications includes obtaining adequate proof of identity via our 100-point check and thorough reference checks on employment, tenancy history and personal character. This system helps determine stable employment, ability to afford rental payments, excellent history of previous tenancies as well as the proven ability to maintain and care for your property.
You are also provided with the extra benefit of knowing that all prospective tenants are screened through the Tenancy Information Centre Australia (TICA). TICA provides history details on rent owing, malicious damage, poor inspection or garden maintenance reports and unauthorised pets.
DISPUTES WITH TENANTS
Disputes between Landlords and Tenants are not uncommon but when handled with professionalism and diplomacy most can be resolved quickly and efficiently.
Most disputes arise over rental increases, repairs and rental bond payments/claims. If a situation does arise the Property Manager acts as the negotiator in discussions between the Landlord and the Tenant. If all avenues are exhausted and the parties have not been able to reach an agreement it may be necessary to apply to the Residential Tenancy Tribunal. The Residential Tenancy Tribunal is an independent third party that will hear the dispute and make a decision on the matter.
As your Agent we can represent you at the hearing preparing the case from beginning to end. Preparation may include obtaining quotes, taking photos of the property or researching the rental market for comparisons. The findings of the Residential Tenancy Tribunal are final.
Please note if we are the applicants to the Residential Tenancy Tribunal there is an application fee.
TERMINATION OF TENANTS
Due to our daily arrears monitoring and subsequent communication with tenants we are well aware of those tenants who are facing trouble with their rental payments. If the tenant becomes 14 days in arrears we will issue a Notice of Termination and also inform you as the Landlord that this notice has been issued.
By giving defaulting tenants the incentive of not listing them with TICA we try to encourage the tenant to settle the outstanding amounts immediately and in full. We always aim that at the end of a tenancy the bond is kept for any repairs and maintenance needed and not for rental arrears.
We keep in constant touch with the tenants who have been issued termination notices and monitor the property closely. We appreciate the risk involved with tenants skipping out on their responsibilities and this close attention ensures our Landlord's interests are kept intact.
WATER AND SEWER USAGE
The tenants are responsible for the water and sewer usage portion of the account for the property. When we receive the account we invoice the tenant explaining their portion of the bill and payment details.